What’s driving financial wellness for consumers in 2020? Holiday stress in 2019. Even though 2 out of 3 consumers surveyed by Experian, say they save money for holiday shopping, an analysis of the same group of consumers shows that the majority are stressed on adding to their debt and staying within their budget this season. ¹ After [...]
The bad news: For the fifth year running, the financial services industry has the lowest trust level of any business category in the U.S. The good news: The same research that uncovered that lack of trust also reveals how financial service firms can win consumer trust—and turnkey identity protection services and credit education programs can [...]
The digital financial services arena is crowded, customers are confounded, and consumer-finance companies have an opportunity to stand out by adding value to the user experience. Among hundreds of digital financial-services companies worldwide, the industry leaders chosen for the H2 Ventures/KPMG Fintech 100 for 2018 includes 21 lending and credit providers and 34 digital-payment and [...]
As customer service continues its rapid shift to digital channels, consumer-finance companies have a powerful opportunity to engage customers and add value to the user experience. Credit education solutions can give customers valuable, personalized information and help lenders deliver relevant, prequalified credit offers that meet customers’ needs. The digital shift is well under way. The [...]
Secured credit cards are time-tested vehicles for enabling consumers with no or limited (thin-file) credit history to build their credit score profile. Pairing secured cardholders with individualized credit education services can help consumers and credit card issuers reach that goal. While issuers know a greater opportunity awaits in transitioning secured-card holders to more lucrative products, [...]
Millennials, individuals aged 23 to 38, have shown a strong sentiment to improve their credit standing, according to a 2019 Experian survey of consumers. Consumer finance companies willing to address this need are in the perfect position to build relationships, earn trust and enable millennials with the right financial products that meet their unique needs. [...]
Fintechs have seen success in attracting banking customers with the convenience of seamless user experiences and attractive financial offers. Most fintechs recognize that building success requires an investment in additional solutions that meet not only the immediate needs of their customers, but their long-term financial goals as well. How can a fintechs help their existing [...]
Consumers love to use fintech services for the instant accessibility and convenience they provide; but as more and more providers are entering the financial technology space and offering the same services, it’s harder for consumers to tell providers apart. Fintech customers, not unlike all seasoned consumers of digital media, are bombarded with what experts estimate [...]
Today, Fintechs have a significant opportunity to educate and empower millennials with impactful credit education services. We know millennials are technologically savvy, but studies suggest that they need help building financial wellness. According to new Experian data released in Q1, the U.S. millennial population carried nearly $4,700 in credit card debt¹. The study¹ also showed: [...]
Today's consumers have to be more informed than ever as digital fraud has quickly become the norm—with an estimated 60 percent of consumers worldwide, having experienced an online fraud incident, according to Experian’s 2019 Global Identity and Fraud Report. Consumers expect companies they do business with to protect their personal information, for their families as well [...]
